Knocknock

Mobile App Enabling Micro Businesses And People To Service Their Local Communities An idea born out of a global pandemic that aims to connect people needing help for a task within a short time frame with those that are looking for some income.

Client

CoDesigners

DELIVERABLES

UX Flows UI Screens Prototypes

Year

2021

Role

UX/UI/Creative Direction

Challenges

The Pandemic found many people out of work and stuck at home, unable to access many services.

At the same time, it left many businesses forced to cut down on employees and in some cases, unable to stay open at all.
Many people in communities isolated due to health risks of Pandemic
A lack of income and lack of means to be able to get out
Appointments fill up fast due to a lack of staff, increase in demand and limited numbers of people that can enter a business at at time.

Challenges

The Pandemic found many people out of work and stuck at home, unable to access many services.

At the same time, it left many businesses forced to cut down on employees and in some cases, unable to stay open at all.
Many people in communities isolated due to health risks of Pandemic
A lack of income and lack of means to be able to get out
Appointments fill up fast due to a lack of staff, increase in demand and limited numbers of people that can enter a business at at time.

Solution

A mobile application designed to connect micro-businesses and service providers with people needing tasks done.

MUST HAVE KEY FEATURES: 

Pop-up prompts throughout the experience like a 'friend' that is guiding you along
Tracker to observe how far the service provider is from you
Reduce cognitive overload by hiding lower-priority information to have a seamless experience.

Process

My research did not take a typical set of traits usually defined as a user persona which gives a set of qualities that are vague, generic and give little guidance for solving user needs.
I set parameters of qualities and user characteristics that are relevant to the behavior of the user at the time that they would be needing a task done.

I researched the existing market of service and task apps to understand how they are built, what the key features are and where areas of improvement could be made to direct the vision knocknock
A user flow was created to understand how a user would navigate through the structure of the app. I then took from that the primary and secondary task flows of each user to define the scope of my work. I decided to focus on user 2 with the main task flow of posting a task.

Solution

A mobile application designed to connect micro-businesses and service providers with people needing tasks done.

MUST HAVE KEY FEATURES: 

Pop-up prompts throughout the experience like a 'friend' that is guiding you along
Tracker to observe how far the service provider is from you
Reduce cognitive overload by hiding lower-priority information to have a seamless experience.

Key Takeaways

Persona - Don't make it generic. I understood to focus on contextual analysis was more important that generic information
Testing a few different UI components to achieve the same outcome ensured best results
Reduce cognitive overload by hiding lower-priority information to have a seamless experience.

Key Takeaways

Persona - Don't make it generic. I understood to focus on contextual analysis was more important that generic information
Testing a few different UI components to achieve the same outcome ensured best results
Reduce cognitive overload by hiding lower-priority information to have a seamless experience.

Key Takeaways

Persona - Don't make it generic. I understood to focus on contextual analysis was more important that generic information
Testing a few different UI components to achieve the same outcome ensured best results
Reduce cognitive overload by hiding lower-priority information to have a seamless experience.

Knocknock

Challenges

Challenges

Solution

Process

Solution

Key Takeaways

Key Takeaways

Key Takeaways

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